Junior Customer Success Manager with German and English

Role
Are you looking for a place to develop your skills in customer relations, service delivery and the world of IT projects?
The Junior CSM role is the perfect first step. You will support and manage smaller clients, collaborate with project teams, and gradually take on more responsibilities – from monitoring satisfaction and co-organising meetings to helping create client development plans and supporting teams in achieving their project goals.
In more complex projects and challenges, you’ll work side by side with experienced CSMs and learn by doing.

Your responsibilities will include:
• Supporting experienced CSMs in operational tasks (preparing materials, meeting notes, summaries) and administrative ones (reports, invoicing)
• Participating in team-related activities in projects (e.g. recruitment, onboarding, project meetings, organising workflows or team integrations)
• Managing smaller clients in collaboration with project teams (PL/EN/DE)
• Cooperating with the finance team on service invoicing, contract updates and formal data
• Helping prepare Account Plans and offers for clients
• Identifying basic risks and escalating them for further analysis
• Eventually: building relationships with clients – joining meetings, maintaining regular contact, monitoring client satisfaction and team atmosphere
• Other tasks and projects supporting the Delivery team

We are looking for someone who:

• Has a university degree – preferably in a technical or business-related field
• Has strong ambitions to grow in a B2B client-facing role – or has already gained some initial experience in it
• Has communicative Polish language skills (min. B1) – you don’t have to speak fluently, but you should be able to navigate day-to-day team communication
• Has very good command of English and German (min. B2), enabling daily work with clients and documentation
• Is comfortable using MS Excel
• Knows and uses AI tools and wants to further develop in this area
• Is eager to learn, ask questions and gradually take on more responsibility
• Holds a category B driving license and is open to (occasional) business trips

What we offer:
• Onboarding and mentoring – we’ll teach you how the CSM role and IT services work
• Work with clients from Poland and abroad – real challenges in a safe environment
• A clear development path and the chance to quickly take ownership of your own projects
• Flexible working hours in a hybrid model – remotely and from our office in Wrocław
• A supportive team and great work atmosphere
• All the benefits listed in the career tab on vm.pl 😊