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Herodotus

A new standard in maintenance powered by AI

The Herodotus system revolutionizes maintenance operations in industrial facilities by integrating technical knowledge, service history, and documentation in one place. It’s an intelligent help desk that supports operators and technicians within the Industry 4.0 framework — 24/7, regardless of shift or employee seniority.

Why implement AI in maintenance operations?

Until now, knowledge was scattered — across files, notes, and the memories of experienced staff. Every failure meant searching for answers, asking questions, and losing time. Herodotus introduces a new operational model: knowledge is always available, always up-to-date, and contextual — integrated in one place, powered by AI and enhanced with a RAG (Retrieval-Augmented Generation) architecture.

This is not just a chatbot. It’s a system that retrieves specific technical data, cites sources, and supports operational decisions — reducing MTTR, eliminating recurring issues, and empowering operators to act independently.

Common challenges in maintenance operations

Knowledge is scattered and unavailable when needed

Documentation, service notes, and failure history — scattered across various systems and files.

Dependence on experienced employees

Operational knowledge is undocumented, “scattered across shifts,” and difficult to transfer to new employees.

Excessive time to diagnose and repair (MTTR)

Employees waste time searching for information and asking questions, relying on intuition rather than data.

Recurring errors and lack of standardization

The same failures are solved repeatedly from scratch, with no systematization or prevention in place.

How Herodotus works – features that deliver real results

Centralization of technical knowledge

It integrates documentation, tickets, checklists, and logs — all accessible in one place.

Natural language search

Ask questions like “how to fix error E23 on line X?” and get precise answers from the documentation.

24/7 availability — regardless of shift or experience level

The system supports everyone — from novice to expert, regardless of knowledge level.

Root Cause Analysis and continuous improvement

Helps identify root causes, generates topics for TPM/RCM meetings, and supports Kaizen initiatives.

Data security and control

Processes only client data, operates on-premise or in the cloud in accordance with IT policy.

Support for Autonomous Maintenance (AM)

Up to 40% of failures resolved without maintenance team involvement — directly by operators.

Safe deployment of an AI system into the production environment

Analysis and diagnostics

At this stage, we conduct a detailed audit of technical documentation, incident history, procedures, and IT infrastructure. The goal is to understand maintenance processes and identify areas where Herodotus can deliver the greatest operational value.

Configuration and customization

Based on the collected information, we configure the system to reflect the client’s organizational structure and real operational processes. We build a unified knowledge base and define access rules as well as integrations with existing tools.

Deployment and user training

In this phase, we launch the system in the production environment, conduct tests, pilots, and hands-on training. We teach teams how to use Herodotus effectively in daily operations — for troubleshooting, RCA (Root Cause Analysis), and preventive actions.

Support and solution development

After deployment, we provide ongoing technical support, knowledge base development, query optimization, and guidance on further integration with the client’s systems. Our goal is continuous improvement of the solution and its long-term value for the organization.

What do you gain by implementing Herodotus with our team?

  1. 50–70% reduction in downtime
  2. Shorter MTTR and faster incident response
  3. Increased operator autonomy (AM – Autonomous Maintenance)
  4. Retention and accessibility of operational knowledge
  5. Full security and compliance with IT policy

What do you gain by implementing Herodotus with our team?

Herodotus is applicable in:

Large-scale manufacturing facilities with complex machine infrastructure

Pharmaceutical, food, automotive industries and logistics

Organizations operating in shifts and with high staff turnover

Companies investing in standardization, Autonomous Maintenance, and AI-driven maintenance operations

Discrete and high-volume manufacturing environments where response speed and operational continuity are critical

Herodotus enables the transition from fragmented knowledge to a unified, accessible operational knowledge base. By integrating documentation, service requests, and expert insights, it allows for faster fault diagnosis, reduces downtime, and fosters a culture of continuous improvement — fully aligned with the principles of Industry 4.0.

Herodotus represents a true shift in how technical knowledge and failure response are managed. Employees gain real-time access to critical information — while the plant reduces downtime and improves operational efficiency.

FAQ

No, Herodotus is much more than a chatbot. It is an intelligent Industrial AI system designed to support maintenance operations in manufacturing plants by integrating technical documentation, incident history, checklists, and operational knowledge into a single, accessible platform. Users can ask questions in natural language (e.g., “How do I fix error E23 on line X?”), and the system delivers precise answers based on real technical data. It operates 24/7 and supports both operators and technicians — regardless of shift or experience level.

Implementing Herodotus delivers tangible, measurable operational results. Customers report shorter repair times (MTTR), downtime reductions of up to 50–70%, and increased operator autonomy — with up to 40% of failures resolved without involvement from the maintenance department. You gain knowledge availability across all shifts, the elimination of recurring mistakes, and a standardized approach to technical problem-solving.

The implementation process is divided into four stages. First, we analyze your processes, documentation, and IT infrastructure. Next, we configure the system to reflect the structure and real working conditions of your plant. The third stage includes pilot deployment, testing, and hands-on user training. Finally, we provide ongoing support, continuous knowledge base development, and assistance with further integrations.

Yes, the system is fully configurable and tailored to your existing processes. Herodotus can operate as a standalone tool or integrate seamlessly with CMMS, MES, ERP systems, ticketing platforms, and technical documentation repositories. During implementation, we map your organizational structure and workflows so the system genuinely supports day-to-day operations.

Herodotus can run either on‑premise or in the cloud, depending on your IT policy and preferences. It does not require changes to your machinery or the purchase of specialized hardware. All that’s needed is a server environment or cloud resources and integration capabilities (e.g., via API). If required, we support your IT team in preparing the environment.

Absolutely. Herodotus is designed to fully comply with IT security policies used in industrial environments. It processes only your internal data and does not transfer it to external providers. The system can be deployed locally or in a secure, dedicated cloud environment. User access is controlled through role‑based permissions.

Yes, we offer a pilot phase. This allows you to evaluate Herodotus in real operating conditions. Together, we select a specific area (e.g., a production line), configure the system accordingly, deploy it, train the team, and monitor the results. After the pilot, you can decide on full deployment with a clear understanding of the system’s impact.

After deployment, we provide full technical and expert support. We help expand and update the knowledge base, optimize queries, and further integrate the system with other tools used in your organization. We also offer additional training sessions and workshops to help teams maximize the value of Herodotus.

What kind of team do you need to accelerate work on your projects? Talk to our specialists about your needs.

Jakub Orczyk Member of the Management Board / Sales Director VM.PL
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