Blog

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Year 2025 at VM.PL – Innovations, People, and Growth

In 2025, VM.PL became a technology partner in the areas of Industry 4.0, artificial intelligence, and factory solutions.

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How to Use AI and LLMs to Automate and Scale Customer Support

Optimize customer support with LLMs and data analytics. Cut costs, speed up responses, and boost satisfaction with AI and our proven 4D method.

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Flexible AI Deployment in Your Business: Copilot, ChatGPT, Private LLMs or RAG – What’s the Right Choice?

Flexible AI deployments: Copilot, ChatGPT, private LLMs and RAG. Ensure data security, compliance, and cost efficiency in your business.

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AI-Powered Support Assistant – How Artificial Intelligence Eases the Burden on Support Teams

Discover the AI-Powered Support Assistant – a solution that automates ticket handling, integrates with existing systems, and boosts the efficiency of technical support teams.

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Herodotus – AI System That Reduces Downtime and Increases Machine Reliability

Herodotus is an AI system that reduces repair time, boosts machine reliability, and supports production growth—from maintenance to financial insights.

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Camera as a Sensor – The Future of Monitoring Production, Machinery, and Operators

Industrial manufacturing is becoming increasingly complex. Companies are under pressure not only to reduce costs and increase efficiency, but also to meet growing demands for safety, quality, and regulatory compliance. In this context, monitoring plays a critical role—it enables businesses to respond quickly to breakdowns, analyze the root causes of downtime, and optimize processes. The […]

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OPC Gateway – Our Proprietary Product for Industry 4.0

With the rapid advancement of Industry 4.0 and the Industrial IoT, the need for secure and reliable data exchange between the OT (Operational Technology) and IT (Information Technology) domains is growing. Traditional solutions often required expensive integrations or failed to provide an adequate level of security. In response to these challenges, we developed OPC Gateway […]

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Voice Assistant and LLM in Field Sales – How Technology Is Transforming Reps’ Daily Work

Challenges faced by field sales representatives — from preparation to follow‑up The daily routine of a field sales rep often means rushing and constantly adapting to changing circumstances. Meetings are scheduled back-to-back at various locations, and the time between them is too short to thoroughly review documentation, check price lists, or prepare for conversations. Additionally, […]

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AI Chatbot for Your Website – Everything You Need to Know Before Implementation 

Implementing a chatbot isn’t just about installing a plugin or knowing the right tech stack. It’s a process that involves data quality, solid architecture, testing, security, and clear expectation management.  Based on our own implementations and conversations with AI experts, we’ve compiled a set of practical insights. These tips will help not only when designing […]